Crosshairs Texas  Return Policy:

Unfortunately, we are unable to offer returns for products listed below:

Special Orders      *    Customized Items       *       Sold "As Is" or "Used"       *      Consignment Items     *      Anything that has been "installed"      *     Ammo & ANY Serialized Item

We want you to be 100% satisfied with everything you purchase from Crosshairs Texas, however many items CANNOT be returned please review our details below:

• ALL firearm and ammunition purchases that have left our store are considered final and may not be returned.
• When you make a return, we will be happy to offer you a store credit in the amount of your original purchase price IF the item is unopened and in it’s original packaging.
• Any product that has been opened or removed from its original packaging will be subject to a 30% open box fee (restocking fee) and may not be returnable.
• Manufacture defects:  We are happy to assist with filing a warranty claim with you at the store.  We cannot give refunds, but will go to “BAT” with you with the vendor/manufacturer.
• We will be happy to assist you with the process of returning Serialized Items to the manufacturer for repair or exchange if needed.

Crosshair Texas Class Cancellation/Rescheduling Policy:

• You are required to give a 72-hour notice if you are unable to attend the course for which you have registered.
• If you need to reschedule your course, this also must be done with a minimum of 72 hours notice to avoid losing your class fee.
• All Class tuition is NON-REFUNDABLE.
• If you do not cancel or reschedule before 72 hours of your class, there is a rescheduling fee of $35.

*Please call  512-321-4867 or email Crystal:  crosshairstexas@gmail.com to reschedule your class.

Storage Policy:

• Crosshairs Texas is able to store firearms for customers with temporary restraining orders or any other legal reason.
• $50 per firearm is required to start the storage process and includes storage for the first month. $25 per firearm for each additional month stored will be owed upon pickup (no partial months).
• Firearms left in service are subject to storage fees when customer has been contacted by phone, email and mail and does not respond to Crosshairs, fails to make full payment for services, pickup firearm. If we do not hear back from you  within 7 days, your firearm is subject to being sold to cover service costs, storage and/or transfer fees without compensation to the transferee.
• Crosshairs Texas is not responsible for any damage, dinged, or scratches that could occur during storage of the firearms. We recommend all firearms be stored in customer supplied bags or cases. An approved ATF NICS background check is required for all firearms to be returned to owner.
• Transfers that have not been picked up within 30 days will incur a $25/month storage fee.
• NICS Denials that are still in our possession after the 60th day from the NICS check date, are charged $50 per firearm (required to start the storage process) and includes storage for the first month. $25 per firearm for each additional month stored will be owed upon pickup (no partial months).
• Any firearms, suppressors, and NFA items left after 90 days will be considered abandoned and become the property of Crosshairs Texas.
• Any consignment that is not picked up by the end of the year will be charged storage fees.

Shipping Firearms:

• We ship using UPS
• Shipping Hand guns start at $84.99 depending on the amount of insurance you choose.
• Shipping Long guns start at $114.99 depending on the amount of insurance you choose.
• Additional Insurance starts at $11- up to $5000 value for $89

Consignments, Repair & Service,  Abandoned Firearms, Background Check & Transferred In Firearms & NFA Items :

• Storage Fee for any firearm not picked up & paid in full will be charged $50 per month.
• Crosshairs Texas is not responsible for any damage, dinged, or scratches that could occur during storage of the firearms. We recommend all firearms be stored in customer supplied bags or cases. An approved ATF NICS background check is required for all firearms to be returned to owner.
• Transfers that have not been picked up within 30 days will incur a $25/month storage fee.
• Firearms left in service are subject to storage fees when customer has been contacted by phone, email and mail and does not respond to Crosshairs, fails to make full payment for services, pickup firearm. If we do not hear back from you within 7 days, your firearm is subject to being sold to cover service costs, storage and/or transfer fees without compensation to the transferee.
• Any firearm left with Crosshairs Texas LLC for gunsmithing, will be emailed, telephoned and/or postcards sent for up to 7 days, with updates. You have the right to refuse any further service or repairs. If you fail to communicate, pay in full any repair/diagnosis or communicate with our staff hereby grants Crosshairs Texas LLC to become the owner of the UNCLAIMED PROPERTY and/or ABANDONED FIREARM(S) in question. You agree to hereby authorize Crosshairs Texas LLC to sell, donate or otherwise dispose of said property. You have 7 days to pick up and pay in full any charges for your gunsmithing services or your item will become unclaimed property of Crosshairs Texas LLC .
• NICS Denials that are still in our possession after the 60th day from the NICS check date, are charged $50 per firearm (required to start the storage process) and includes storage for the first month. $25 per firearm for each additional month stored will be owed upon pickup (no partial months).
• Any firearms, suppressors, and NFA items left after 90 days will be considered abandoned and become the property of Crosshairs Texas.

Background Checks & Transferred In Firearms:

All customers purchasing firearms (either online or in the store) must complete all ATF requirements to transfer their purchases.

We require that you authorize in writing at the time of the purchase and transfer in store the listed item(s) as follows:

___ I will be the owner of the listed item(s), pending completion of ATF requirements
___ I am the owner of the listed item(s) and am transferring out to another FFL

You agree that:

• • Per ATF authority, CHT maintains the right to deny any sale, service, and/or transfer for any reason.
  • I meet all ATF requirements as to the purchase, ownership, and possession of the above listed item(s).
  • I possess the valid identification requirements specified by the state, federal, and CHT.
  • I am not committing a STRAW PURCHASE.
  • If I receive a NICS or any other DENIAL, my options are:
    • • I am responsible for acquiring a return shipping label, a Return Authorization Number (RMA), and will be charged $159.98 (non-NFA item) or $199.99 (NFA item) to have CHT return the item for me.
      • I can pay storage fees of $50 per month while going through the Appeal Process.
      • I can put my item on consignment to be sold at CHT.

Please refer to our page describing how to purchase a gun for any other questions.

Failed background check:

There will be a 40% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.