Crosshairs Texas  Store Policies

Crosshairs Texas Policies

Built on Safety. Backed by Integrity. Enforced with Consistency.

We want you to be 100% satisfied with everything you purchase from Crosshairs Texas, however many items CANNOT be returned please review our details below:

• ALL firearm and ammunition purchases that have left our store are considered final and may not be returned.
• When you make a return, we will be happy to offer you a store credit in the amount of your original purchase price IF the item is unopened and in it’s original packaging.
• Any product that has been opened or removed from its original packaging will be subject to a 30% open box fee (restocking fee) and may not be returnable.
• Manufacture defects:  We are happy to assist with filing a warranty claim with you at the store.  We cannot give refunds, but will go to “BAT” with you with the vendor/manufacturer.
• We will be happy to assist you with the process of returning Serialized Items to the manufacturer for repair or exchange if needed.

Crosshair Texas Class Cancellation/Rescheduling Policy:

• You are required to give a 72-hour notice if you are unable to attend the course for which you have registered.
• If you need to reschedule your course, this also must be done with a minimum of 72 hours notice to avoid losing your class fee.
• All Class tuition is NON-REFUNDABLE.
• If you do not cancel or reschedule before 72 hours of your class, there is a rescheduling fee of $35.

*Please call  512-321-4867 or email Crystal:  [email protected] to reschedule your class.

Storage Policy:

• Crosshairs Texas is able to store firearms for customers with temporary restraining orders or any other legal reason.
• $50 per firearm is required to start the storage process and includes storage for the first month. $25 per firearm for each additional month stored will be owed upon pickup (no partial months).
• Firearms left in service are subject to storage fees when customer has been contacted by phone, email and mail and does not respond to Crosshairs, fails to make full payment for services, pickup firearm. If we do not hear back from you  within 7 days, your firearm is subject to being sold to cover service costs, storage and/or transfer fees without compensation to the transferee.
• Crosshairs Texas is not responsible for any damage, dinged, or scratches that could occur during storage of the firearms. We recommend all firearms be stored in customer supplied bags or cases. An approved ATF NICS background check is required for all firearms to be returned to owner.
• Transfers that have not been picked up within 30 days will incur a $25/month storage fee.
• NICS Denials that are still in our possession after the 60th day from the NICS check date, are charged $50 per firearm (required to start the storage process) and includes storage for the first month. $25 per firearm for each additional month stored will be owed upon pickup (no partial months).
• Any firearms, suppressors, and NFA items left after 90 days will be considered abandoned and become the property of Crosshairs Texas.
• Any consignment that is not picked up by the end of the year will be charged storage fees.

Shipping Firearms:

• We ship using UPS
• Shipping Hand guns start at $109.99 depending on the amount of insurance you choose.
• Shipping Long guns start at $149.99 depending on the amount of insurance you choose.
• Additional Insurance starts at $11- up to $5000 value for $89

Consignments, Repair & Service,  Abandoned Firearms, Background Check & Transferred In Firearms & NFA Items :

• Storage Fee for any firearm not picked up & paid in full will be charged $50 per month.
• Crosshairs Texas is not responsible for any damage, dinged, or scratches that could occur during storage of the firearms. We recommend all firearms be stored in customer supplied bags or cases. An approved ATF NICS background check is required for all firearms to be returned to owner.
• Transfers that have not been picked up within 30 days will incur a $25/month storage fee.
• Firearms left in service are subject to storage fees when customer has been contacted by phone, email and mail and does not respond to Crosshairs, fails to make full payment for services, pickup firearm. If we do not hear back from you within 7 days, your firearm is subject to being sold to cover service costs, storage and/or transfer fees without compensation to the transferee.
• Any firearm left with Crosshairs Texas LLC for gunsmithing, will be emailed, telephoned and/or postcards sent for up to 7 days, with updates. You have the right to refuse any further service or repairs. If you fail to communicate, pay in full any repair/diagnosis or communicate with our staff hereby grants Crosshairs Texas LLC to become the owner of the UNCLAIMED PROPERTY and/or ABANDONED FIREARM(S) in question. You agree to hereby authorize Crosshairs Texas LLC to sell, donate or otherwise dispose of said property. You have 7 days to pick up and pay in full any charges for your gunsmithing services or your item will become unclaimed property of Crosshairs Texas LLC .
• NICS Denials that are still in our possession after the 60th day from the NICS check date, are charged $50 per firearm (required to start the storage process) and includes storage for the first month. $25 per firearm for each additional month stored will be owed upon pickup (no partial months).
• Any firearms, suppressors, and NFA items left after 90 days will be considered abandoned and become the property of Crosshairs Texas.

Background Checks & Transferred In Firearms:

All customers purchasing firearms (either online or in the store) must complete all ATF requirements to transfer their purchases.

We require that you authorize in writing at the time of the purchase and transfer in store the listed item(s) as follows:

• I will be the owner of the listed item(s), pending completion of ATF requirements
• I am the owner of the listed item(s) and am transferring out to another FFL

You agree that:

• Per ATF authority, CHT maintains the right to deny any sale, service, and/or transfer for any reason.
• I meet all ATF requirements as to the purchase, ownership, and possession of the above listed item(s).
• I possess the valid identification requirements specified by the state, federal, and CHT.
• I am not committing a STRAW PURCHASE.
• If I receive a NICS or any other DENIAL, my options are:
  • I am responsible for acquiring a return shipping label, a Return Authorization Number (RMA), and will be charged $159.98 (non-NFA item) or $199.99 (NFA item) to have CHT return the item for me.
  • I can pay storage fees of $50 per month while going through the Appeal Process.
  • I can put my item on consignment to be sold at CHT.

Please refer to our page describing how to purchase a gun for any other questions.

Failed Background Checks & Straw Purchases:

There will be a 40% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.

If your firearm purchase transaction has been determined to be a straw purchase, dealers must refuse sales if they suspect a straw purchase (e.g., another person on the phone advising the buyer, or a buyer appearing nervous or following instructions from someone else), and no refund will be given.

Crosshairs Texas NFA Suppressor Storage Policy

Flow Chart of our NFA process:

Purchase /Order NFA Item/Suppressor, NFA item/suppressor arrives & gets checked in to our inventory, customer gets a phone call and email to schedule an appointment with us to complete the Form 4.  Form 4 submitted online or mailed via USPS.  ATF receives form 4, processes and issues tax stamp and either emails or mails paper copy customer with stamp and/or rejection letter.  Customer arrives at Crosshairs Texas with tax stamp to pick up and complete final step of ATF required paperwork and takes suppressor home.

• Customers have 30 days to complete the ATF requirements
• Storage fees apply after your NFA item has been received and form 4 completed after 365 days have elapsed.

Step 1: Purchase/Order NFA item

Step 2: NFA item/Suppressor arrives to Crosshairs Texas

Step 3: Customer is contacted & appt scheduled for photo & EFT fingerprint creation

Step 4: Form 4 completed with Crosshairs Texas or customer mailed

Step 5: Wait time estimation is based on ATF

Step 6: NFA item/Suppressor Storage applies after 365 days from filing of Form 4.

Step 7: 730 days from filing, NFA item/Suppressor will be considered abandoned if there is no communication from customer after Step 6.

Step 8: Crosshairs Texas Store policy applies to “Denied/Failed NFA/ATF Suppressor” Failed background check: There will be a 40% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.

Form 4 Completed:

• If we have not received communication from the customer after the 365 days after form 4 has been submitted, storage fees will be added to your account.
• After 90 days of ZERO communication, item is considered abandoned and forfeited and restocking fee of 40% will be applied, with credit placed on your account, storage and NFA Admin fees will be deducted from your balance and placed on your account as store credit only.

Form 4 NOT Completed:

• If your NFA item has been received and the Form 4 has NOT been completed within 30 days of receipt, you will have another 30 days to follow up with Crosshairs Texas to discuss storage arrangements and schedule your Form 4 completion steps.[1]

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[1] [1] 12/31/2025 CHT NFA policy

WHEN YOU ARE AGREEING TO THE PURCHASE OF A SERIALIED ITEM AT CROSSHAIRS TEXAS, YOU ARE AGREEING TO THE TERM BELOW:

This is a receipt that Crosshairs Texas has started the required background check through the National Instant Criminal Background Check System (NICS). It ensures you are eligible to purchase a firearm.

Crosshairs Texas is waiting for one of five possible dispositions:

_______RESEARCHING_______PROCEED

_______DELAY_______OPEN_______DENIED

A DELAY response indicates that information you supplied on the ATF Form 4473 has been matched with information contained in the National Crime Information Center, the Interstate Identification Index, and/or the NICS Indices.  Possibly the subject of the background check has been matched with either a state or federal potentially prohibiting record containing a similar name and/or similar descriptive features (name, sex, race, date of birth, state of residence, social security number, height, weight, or place of birth).

A “DELAYED” message means the FBI needs to do additional research to verify the person’s background. Their staff works closely with federal, state, local, and tribal law enforcement agencies and courts to verify eligibility. In some cases, this can be a time-consuming process.

 If the FBI cannot make a determination within three business days of a background check, the FFL may transfer the firearm, unless prohibited by state law (per the Brady Handgun Violence Prevention Act of 1993.)

“OPEN”status (after 3 business days): Under federal law, the FBI has three business days to approve or deny a NICS check. If a final determination isn’t made within this period, the status may change to “OPEN”, an OPEN status indicates a delayed background check.

_______I will be the owner of the listed item(s), pending completion of ATF requirements

Per ATF authority, CHT maintains the right to deny any sale, service, and/or transfer for any reason.

I meet all ATF requirements as to the purchase, ownership, and possession of the above listed item(s).

I possess the valid identification requirements specified by the state, federal, and CHT.

I am not committing a STRAW PURCHASE.

If I receive a NICS or any other DENIAL, my options are:

_______I am responsible for acquiring a return shipping label, a Return Authorization Number (RMA), and will be charged $159.98 (non-NFA item) or $199.99 (NFA item) to have CHT return the item for me.

DENIAL/FAILED background check:

There will be a 40% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase after the Appeal Process.

_______I can pay storage fees of $50 per month while going through the Appeal Process.

The purchaser acknowledges and agrees to abide by all federal, state, and local regulations regarding the ownership and use of this firearm.

Prospective firearms buyers who receive a “DENIED” status on their background checks may have a state or federal firearm prohibition. The denied individual may choose to pursue a challenge and/or apply to the Voluntary Appeal File.

DENIAL/FAILED background check:

There will be a 40% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.

How to File a Firearm-Related Challenge

To challenge your firearm denial, visit https://www.edo.cjis.gov.